Privacy policy

PRIVACY POLICY

For the website www.mediartem.com

This Privacy Policy (“Policy”) describes how Mediartem, obrt za usluge, trgovinu i proizvodnju, vl. Filip Macukić, with its registered office at Gojlanska Ulica 34, Zagreb, Croatia, business registration number 98622552 (hereinafter: “Publisher”), collects, processes, and protects the personal data of users (“User”) who access and use the website www.mediartem.com (hereinafter: “Website”).

The Publisher is committed to protecting the privacy and personal data of Users in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

 

 

1. What personal data do we collect?

When using the Website, the Publisher may collect the following types of personal data:

    • Contact details: Name, surname, email address, telephone number.
    • Payment information: Transaction details if you purchase products via the web store (sensitive payment information is not stored but processed through a third party).
    • Technical data: IP address, browser details, device type, operating system, cookies.
    • User behavior data: Information on how the Website is used, including visited pages, clicks, and time spent on the Website.

The collection of personal data may be necessary for providing certain services, such as making purchases through the web store or contacting support.

2. Purpose of data processing

The Publisher collects and processes personal data for the following purposes:

    • Service provision: To enable access to the Website, including the purchase of digital products via the web store.
    • Communication with users: To respond to user inquiries through contact forms or emails.
    • Improvement of user experience: To analyze usage data and optimize the functionality of the Website.
    • Legal compliance: To fulfill legal obligations, such as keeping transaction records.

3. Data sharing

The Publisher will not share Users’ personal data with third parties except in the following cases:

    • With service providers: Data may be shared with third parties providing technical support (e.g., payment platforms) to ensure the proper functioning of the web store.
    • Legal obligation: In the event of legal requests, personal data may be shared with competent authorities or in accordance with the law.
    • User rights: If the User requests data transfer to another service provider.

The Publisher ensures that all service providers with access to personal data use the data in accordance with this Policy and applicable laws.

4. Cookies

The Website uses cookies to enhance the user experience and functionality. Cookies are small text files stored on the User’s device when they visit the Website.

Types of cookies we use:

    • Necessary cookies: Required for the basic functioning of the Website.
    • Functional cookies: Enable customization of the user experience (e.g., preferred language).
    • Analytical cookies: Used to analyze user behavior on the Website to optimize content and functionality.

Users can modify cookie settings through their browser. However, blocking cookies may affect the functionality of the Website.

Detailed information on cookie use can be found in the Cookie Policy [link to cookie policy].

5. Data protection

The Publisher uses appropriate technical and organizational measures to ensure the security of personal data. Data is protected against unauthorized access, alteration, disclosure, or destruction.

6. User rights

Users have the following rights related to their personal data:

    • Right to access: Users may request a copy of their personal data that we process.
    • Right to rectification: Users may request corrections to inaccurate or incomplete data.
    • Right to erasure: Users may request the deletion of their data, provided there is no legal obligation to retain the data.
    • Right to restrict processing: Users may request the restriction of the processing of their data.
    • Right to data portability: Users may request the transfer of their data to another service provider.

To exercise these rights, Users can contact the Publisher via email at info@mediartem.com.

7. Data retention

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Transaction data and legal records will be retained in accordance with regulations governing business documentation retention.

8. Complaints

If Users believe their data protection rights have been violated, they may file a complaint with the competent data protection authority (Agency for the Protection of Personal Data, AZOP).

9. Contact

For any questions regarding this Privacy Policy or the processing of personal data, Users can contact the Publisher via:

Address: Mediartem, Gojlanska Ulica 34, 10000 Zagreb, Croatia

This Privacy Policy may be updated in accordance with applicable laws and practices. Any changes will be promptly posted on the Website.